At Narrya, we value customer satisfaction and maintain a flexible cancellation policy. However, please note that cancellation requests can only be accommodated if orders have not been communicated to customers and the shipping process has not commenced. Exceptions include orders falling under the Same Day Delivery category or those associated with limited occasion offers, where cancellations are not possible.
Product Pricing:
Our product prices are regularly updated on the website. While we take utmost care to ensure accurate labeling, errors may occur in data entry and updates. In such cases, if a transaction has been made at an incorrect price, we reserve the right to cancel the order, providing a full refund to the customer. Prices are subject to change without advance notice, and all transactions are billed at the price prevailing at the time of receipt of payment and invoicing. Additionally, our products are subject to Goods and Services Tax (GST) in India.
Security:
We prioritize the security of online transactions. The website is protected by SSL (Secure Sockets Layer) and Secure Data Encryption, employing a 1024-bit process. Any information entered during transactions is sent through a Secure Socket Layer (SSL) session, encrypting data to prevent unintentional disclosure to third parties. Customer credit card and debit card information are not stored by us; instead, they are securely processed by authorized payment gateways compliant with banking regulations and requirements.
Out of Stock Situations:
While we strive to ensure product availability, in instances where a product is unavailable for any reason, we commit to contacting the customer within 2 business days. Customers will be presented with options to exchange, delay, or cancel the order based on their convenience.
Delivery of Products:
Purchases are shipped from our own or third-party warehouses, stores, or offices at various locations in India. Our goal is to deliver products within 7-10 business days from the receipt of the order and payment, contingent on the delivery address. Orders are typically delivered by our staff, third-party courier and logistics companies, or postal services between 10.30 am – 7 pm from Monday to Saturday. It is essential to sign for goods upon delivery. We do not take responsibility for goods signed by an alternative person other than the one who placed the order. Furthermore, we are not liable for product damage post-delivery. Claims for shortages or damages must be reported to customer service on the day of delivery through the "Contact Us" page on the web store. In case of undelivered orders marked as "Delivered," please notify us within 24 hours for prompt assistance.
Delivery Charges:
Shipping and handling rates may vary based on product attributes and are disclosed at the time of checkout, providing customers with transparency before making payments.